Analysis of Interviewing Skills, Listening Skills and...

Introduction Communication is the most important tool to being a good health provider. This assignment analyses an interview between a student from Perth Institute of Business and Technology, who acts as a health care professional and another student who takes up the role of a patient. The areas of communication focused in this analysis are interviewing skills, listening skills and questioning skills. There are examples provided for each aspect followed by suggestions and recommendations for future practices. However, the information in this assignment is fictitious. Analysis of interview Interviewing is a procedure which recounts to a controlled situation in which one person asks a chain of questions to another person, relating to a†¦show more content†¦160-164). As per Sommers-Flanagan and Sommers-Flanagan (2008, p. 164-171), a brief summary of the concerns, a closing statement, and reassurance of the support are the few components of closing and termination. Throughout the interview a range of open, closed, and reflective questions are used (Yeung, 2008, p.19-23). Whereas the use of leading, multiple, hypothetical, and double barrelled questions should be minimised (Yeung, 2008, p.42-58). An interview was conducted between a nurse and a job applicant on 13th April 2011, to explore the applicant’s past medical history and activities of daily living. The nurse commenced by sharing his role and purpose of the meeting, but few aspects were not touched like confidentiality and information handling. Immediately after explain her role, the nurse started exploring. The nurse said, â€Å"......then I will ask you some personal questions about you and your health ........ So let’s start with your name?† (7:70 mins) The basic structure of the interviewing was used throughout, except in the initiations phase. Rather than being informative, initiation was very prompt and short. Nurse hadn’t asked for the applicant’s comfort, a confidentiality statement was not delivered in this phase, though nurse talked about it after the personal information section was already passed. Also, nurse hadn’t said anything regarding the information like whom she will be submitting the information and what will be the outcome? TheShow MoreRelatedThe Importance of Listening Skills in the Workplace Essay1115 Words   |  5 PagesAssessment Task: Given that listening accounts for 45 per cent of time spent on communication (Eunson 2012:310), argue the importance of listening skills in the workplace. Your analysis should identify three specific listening behaviors and provide examples to demonstrate how these skills promote communication and understanding. Support your analysis with relevant communication theory and evidence from appropriate academic sources. 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